Refund Policy
If you have purchased merchandise or physical products directly from the ProductLifespans store, our return policy lasts 21 days. You have 21 days from the date your package arrives to contact us and request an exchange or a refund.
Once your return is requested and approved by our support team, the package must be shipped back to us within 7 days, or the return request will be voided.
Eligibility for Refunds & Exchanges
We want you to be happy with your ProductLifespans items. You are fully eligible for a refund (instead of an exchange, if you prefer) if your product meets any of the following criteria:
- The product arrived defective or damaged.
- The package was delivered more than 3 days late beyond the estimated delivery window.
- The item you received is a different size or color than what you ordered due to an error on our end.
Shipping Your Return
To initiate a return, please send us an email to receive the correct return address details.
- You will be responsible for paying for your own shipping costs for returning your item.
- Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your total refund.
- Depending on where you live, the time it takes for your exchanged product to reach you may vary.
Tip: If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Late or Missing Refunds
If your return has been processed but you haven’t received a refund yet, please follow these steps:
- Check your bank account again to ensure the funds have not cleared.
- Contact your credit card company. It may take some time before your refund is officially posted to your statement.
- Contact your bank. There is often a standard processing time (usually 3-5 business days) before a refund is posted.
